Processing Time

Orders are typically processed within 2 to 5 business days.

Please note:

• processing times may vary during high demand periods, new releases, or holidays
• orders are not processed on weekends or holidays

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Shipping Rates and Delivery Times

Shipping rates and delivery estimates are calculated at checkout based on your location.

Estimated delivery times:

• Domestic (United States): 3 to 7 business days
• International: 7 to 21 business days

Delivery times may vary depending on the carrier and destination.

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Order Tracking

Tracking information will be provided once your order has shipped.

Please allow time for tracking updates to appear after receiving your shipping confirmation.

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International Shipping

We offer international shipping to select countries.

Please note:

• customers are responsible for any customs fees, duties, or import taxes
• delays may occur due to customs processing

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Incorrect Address

Please ensure your shipping address is correct at checkout.

Kahli Shop is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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Lost or Delayed Packages

Once an order has been shipped, it is handled by the carrier.

If your package is delayed or lost:

• please contact the shipping carrier first
• if you need assistance, feel free to reach out, and we will do our best to help

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

• your order number
• photos of the item and packaging

We will review and assist as quickly as possible.

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Contact

If you have any questions about shipping, please contact us through our contact page or support email.