FAQ

Welcome to Kahli Shop.
Below are answers to common questions about our products, orders, and policies.

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General

What is Kahli Shop?
Kahli Shop is a curated stationery and gift shop featuring thoughtfully selected products from Japan and around the world alongside original Kahli creations, characters, and future collections. Our goal is to bring unique, high-quality stationery and gifts together in one place for people who appreciate creativity and everyday moments.

What kind of products do you sell?
We offer a carefully curated selection of stationery, stickers, washi tape, sticky notes, letter sets, writing instruments, accessories, gifts, collectibles, and original Kahli products. While many of our products are sourced from Japan, we also seek out exceptional offerings from creators and brands around the world that share Kahli's thoughtful and creative style.

Are your products original?
Kahli Shop offers both curated and original products. We proudly carry authentic products from trusted brands while also developing our own original characters, artwork, and exclusive Kahli merchandise. As our brand grows, you'll continue to see more original products and carefully selected collections from around the world.

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Products

What are your most popular items?
Our most popular products include sticker packs, anime art prints, stationery items, and collectible accessories like keychains and pins.

Are your stickers waterproof?
Some stickers may be water-resistant, but durability depends on the material. Please check individual product descriptions for details.

Do your prints come framed?
No, frames are not included unless stated. Prints are designed to fit standard frame sizes.

Will sold-out items restock?
Some items may restock, while others may be limited releases. Follow Kahli Shop for updates on restocks and new drops.

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Orders

How do I place an order?
Simply add items to your cart and complete checkout using the available payment options.

Can I change or cancel my order?
Please contact us as soon as possible. Orders cannot be changed once they are processed or shipped.

Do I need an account to order?
No, you can check out as a guest.

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Shipping

How long does shipping take?
Processing typically takes a few business days. Shipping times vary depending on your location and the shipping method you select.

Do you ship internationally?
International shipping may be available depending on your location. Options will appear at checkout.

Will I receive tracking information?
Yes, tracking information will be provided once your order has shipped, if applicable.

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Returns and Issues

Do you accept returns?
Return eligibility depends on the item. Please review our return policy for full details.

What if my order arrives damaged?
Contact us with your order number and photos of the item so we can review and assist.

What if I received the wrong item?
Please reach out, and we will help resolve the issue.

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Brand and Future Plans

Will you release more products?
Yes. Kahli Shop is actively developing new products, including stationery, collectibles, and original character items.

Do you work with artists?
Kahli Shop collaborates with artists and continues to grow as a creative collective.

Will you attend anime conventions?
We plan to expand into conventions in the future. Follow us for updates.

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Contact

How can I contact Kahli Shop?
You can reach us through the contact page or the support email listed on the website.
shop@kahli-creative.com / support@kahli-creative.com